Friday, September 6, 2013
Encouraging office civility
Rudeness is ramping up. Employees may speak Spanish in front of English-speaking colleagues (this is an issue in this area of the country) and this is resented. That is only one example.
Ninety-six percent of workers have experienced incivility, according to a study by Georgetown and the Thunderbird School of Global Management, which queried 3,000 workers.
A quarter were treated rudely at least once a week. Other studies said more like 50%.
At the good old NSA, one analyst created a civil tree--the names of workers who were "kind."
People there who do good deeds get civility stars.
The DISH NETWORK has summer concerts for workers and their families.
Southwest Airlines--get this!--has a whole dept of people devoted to sending notes to people with sick family members, or who have a baby. They also send birthday cards.
Now there's a job--official birthday card sender.
Cisco Systems estimated in 2007 that rudeness cost the company $8.3 million in lost motivation and work time.
A hospital in Louisiana (Ochsner) has a 10/5 rule--eye contact with anyone within 10 feet, a greeting to anyone closer than 5 feet.
Doctors and nurses have to run to a safe room to "vent."
I guess these places are trying. It seems a little forced to me. But hey--fake it till you make it.
Was it rude to say "forced"?