Friday, September 6, 2013

Encouraging office civility

Rachel Feintzeig, WSJ, Aug 28, 2013, says a toxic workplace of backbiting, gruffness, or no smiles can impair productivity.

Rudeness is ramping up. Employees may speak Spanish in front of English-speaking colleagues (this is an issue in this area of the country) and this is resented. That is only one example.

Ninety-six percent of workers have experienced incivility, according to a study by Georgetown and the Thunderbird School of Global Management, which queried 3,000 workers.

A quarter were treated rudely at least once a week. Other studies said more like 50%.

At the good old NSA, one analyst created a civil tree--the names of workers who were "kind."

People there who do good deeds get civility stars.

The DISH NETWORK has summer concerts for workers and their families.

Southwest Airlines--get this!--has a whole dept of people devoted to sending notes to people with sick family members, or who have a baby. They also send birthday cards.

Now there's a job--official birthday card sender.

Cisco Systems estimated in 2007 that rudeness cost the company $8.3 million in lost motivation and work time.

A hospital in Louisiana (Ochsner) has a 10/5 rule--eye contact with anyone within 10 feet, a greeting to anyone closer than 5 feet.

Doctors and nurses have to run to a safe room to "vent."

I guess these places are trying. It seems a little forced to me. But hey--fake it till you make it.

Was it rude to say "forced"?

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