Tuesday, June 3, 2014
Be the best at all times--like my daughter
When she is on the mic, she opens with "Welcome to my Wendy's."
She has gotten several compliments on Wendy's website--but this one was stupendous:
"I wanted to compliment one of your employees, Kelsey. This location isn't the closest to where I live, but I now specifically make the extra drive because of Kelsey. She always remembers my wife and I and always provides the best customer service I have ever had the pleasure of experiencing. Our order is always correct, the food always hot and fresh, and she always remembers to throw in a couple extra crackers and chili sauce for my chili!...Because of Kelsey, this location has earned a customer for life."
So--pretty cool? I was busting my buttons with pride! One time Kelsey joked that she was a "window professional."
What is the takeaway (heh) here...Be the best no matter what you are doing. And, second, people are noticing--remember that.