No matter how technnically perfect you are, you must be able to get this across. This requires six skills, Castro says.
--Intrapersonal communication. This is the conversation in our heads--what we worry about, what we tell ourselves about our decisions and ideas. Mastering this can increase self-confidence.
--Emotional awareness and control. We've all seen loss of emotional control on the job--profanity, sarcasm, calling out people in front of others, or people who are took weak to do any of this. Lders must communicate emotion without losing control.
--Interpersonal--One-on-one between two people. This means face-to-face, on the phone, texting or in writing.
--Conflict resolution. Conflict can be a way to get things in the open--but a leader needs to take into account individual conflict styles and how to reap a positive from it.
--Effective coaching and feedback. Feedback is more than a yearly performance review. It must occur daily.
I would say if your office is full of people texting between desks or cubes, faces staring at screens, passive-aggressiveness such as the silent treatment, and so on--better communication needs to be emphasized.