Friday, July 15, 2016
Please, companies, don't help us so much
Chase Bank decided to "update" its website, apparently. I went on in a rush--I needed to be on a video conference--and WHAAA, where was the thingie to see my "messages"--they emailed me I had one.
I looked everywhere--bottom of the page, top, middle...could not even find their phone number--no click for Customer Service. Who has no Customer Service option?
I got the phone number from my address book, called, did all the secret handshakes with the robot (I cannot UNDERSTAND you....blah blah, OK, Robbie).
Finally I got a human by wildly pressing ZERO
I ranted and she soothed in some Eastern European accent. Finally she informed me that on the upper left there were three little parallel lines--click those. I did--there were all the options...
THREE PARALLEL LINES? Is this some arcane international code?
I was frantic.
I sure hope Chase Chairman Jamie Dimon enjoys his $27 million a year salary. I am not enjoying Jamie Dimon.