Tuesday, July 26, 2016
You may be from the govt, but I don't feel helped
The report looked at 319 brands and quizzed 122,300 customers.
The government's average was "poor." The National Park Service rated the best--at "good."
Some agencies are managing the customer experience in a systematic way--or are starting to.
But others, no way.
Traditional banks, online retailers, and auto and home insurance rank the highest--and they only get an OK.
The White House recently made customer service a priority for agencies to pursue--A Customer Service Council is distributing best practices and sharing knowledge.
But--Healthcare.gov? Still in last place.